Cancellation Policy

As this is a professional service, missing a scheduled introduction without notice will result in the session being forfeited and may affect eligibility for future lessons Other information regarding the booking of sessions : 1. Booking & Scheduling All lessons must be booked at least 24 hours in advance. Bookings can be made through the website or by emailing contact@mastermathstutoring.com Regular weekly time slots can be reserved in advance to secure availability. 2. Cancellations & Rescheduling Lessons may be cancelled or rescheduled with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will be charged at the full lesson rate. If I need to cancel a lesson, I will offer a rescheduled time or a full refund. Cancellations or rescheduling can be made by emailing contact@mastermathstutoring.com 3. Payments Payments must be made at least 24 hours before the start of the lesson to confirm your session. Accepted payment methods: PayPal, or debit or credit card via Stripe. Refunds are not issued for missed or late-cancelled lessons. 4. Missed Lessons & Lateness If a student does not attend a lesson without notice, the full fee will still apply. If a student is late without prior notice, the tutor will remain on the scheduled session for 20 minutes until the session is forfeited. 5. Tutor’s Commitment I will always be punctual, prepared, and professional. In the event of technical issues for online lessons, I will reschedule the session if the issue cannot be resolved. 6. Student Expectations Students should come prepared with the necessary materials such as notebooks, calculator or a device. For online lessons, a reliable internet connection and a quiet learning environment are expected. Parents or guardians are responsible for ensuring younger students are ready for lessons. 7. Holidays & Breaks Lessons continue as normal during school holidays unless otherwise agreed by the tutor or parent. Please provide advance notice if you plan to pause lessons for holidays. 8. Confidentiality & Data All student information is kept strictly confidential. Any lesson recordings if agreed are for educational purposes only and will not be shared without permission. 9. Communication Preferred contact: contact@mastermathstutoring.com I aim to reply within the next school day. I may not respond to non urgent messages outside of 9 am to 5 pm UK time on weekdays (Monday to Friday) and weekends.

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